FAQ

Q: How do I place an order?

Choose your perfume, tap "Order on WhatsApp" and send us the message. Our team confirms the price in RM, the delivery details and the payment method with you on WhatsApp at +60 11-6228 1898.


Q: Do you deliver across Malaysia?

Yes, we deliver nationwide in Malaysia. Your order is confirmed and tracked via WhatsApp.


Q: Can I return a product?

Yes, we offer a 3ml sample for testing purposes of the same fragrance purchased.

You can try the attached sample and if it does not suit you, you can easily return the product by sending us a request on WhatsApp at +60 11-6228 1898.


We offer this service to avoid opening the perfume. Therefore, we apologize for not accepting returns of opened products.

  • Only orders delivered within Malaysia are eligible for return.
  • Offers consisting of more than one perfume are not subject to partial refunds.
  • Laverne samples are a non-returnable product.

  • Q: How long is the period allowed for returning the product?

    The allowed period is seven days from the date of receipt of the order.


    Q: In the return process, how can I get a refund?

    The amount will be refunded after the product arrives to us and its condition is confirmed, and then the amount will be transferred to your account within three to five working days.


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