At Laverne, the customer is always the most important.
Therefore, we always care about our customers' purchasing experience from the moment they place their order.
Until the product arrives... and after-sales service is guaranteed.
Because we believe that the true capital of Laverne is customer satisfaction.
Therefore, we will review with you the most important questions regarding shipping and delivery.
Q: How is my order shipped?
We deliver nationwide across Malaysia through trusted courier partners. Once your order is confirmed on WhatsApp and dispatched, we share the tracking details with you on WhatsApp.
Q: What does free shipping include?
Free shipping applies only to eligible orders and excludes orders weighing over 20 kg. If your order exceeds 20 kg, shipping charges will be calculated based on the actual weight and delivery destination, and will be confirmed with you on WhatsApp before dispatch.
Q: Is international shipping available?
We currently deliver within Malaysia only. For any special request, contact us on WhatsApp at +60 11-6228 1898.
Q: If I place an order for the "pre-order" service, what will happen to my shipment?
Q: How long does delivery take within Malaysia?
Delivery to major cities usually takes a maximum of 3-10 days, and may take slightly longer during peak seasons. We confirm the expected delivery time with you on WhatsApp.
Promotional voucher policy:
If you have any further questions, we are happy to assist you through our customer service channel.
WhatsApp: +60 11-6228 1898